Winkworth Shepherds Bush & Acton Estate Agents

I've been with Winkworth as a Landlord for 13 years. Consistently impeccable service. Lovely people - friendly and efficient management of a 3-bed property in Shepherds Bush. Very quick to find a range of new clients every time a tenancy ended. Highly recommended if you want the stress taken out of a buy-to-let scenario!

Barry Kearney is an amazing agent! He has been showing us a few properties to purchase. We have been impressed with his knowledge in the domain and of the area. He is very professional and truly care about his customers.

Recently my wife signed up as the guarantor for a student, daughter of a family friend. We are amazed by the level of red-tapism one has to go through when dealing with Winkworth and their online partner, Blinc-UK. It is understandable that they want to ensure the financial standing of the guarantor, which is mostly sufficed by the bank and salary statements. The level of details they are asking is scary and appalling. Not only they want an authorisation to pull up statements from the bank, they want a statement from her employer on her assured employment and same level of salary for next 12 months. I am not sure if any employer in right mind would ever make such a statement. My wife's base salary is in the range of several hundred thousands. As if that is not enough, they want to know her bonus and incentive figures. And this all for an annual rent of £12,000. So the home-owners, if you are wondering on the marketability of your houses, the red tapes in Winkworth could be a good reason. It took over 15 days to complete this process.

Dear Mukul, Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you and your wife have faced during the guarantor verification process. We understand that the level of detail requested can seem extensive, and we're sorry for any discomfort this has caused. Our aim is to ensure a thorough and robust verification process that aligns with various legislative requirements, including Anti-Money Laundering (AML) regulations, as well as to provide a layer of security for our landlords. We strive to balance the interests of both tenants and landlords, which is why we have partnered with a well-known software provider, Blinc-UK, to keep the process as streamlined as possible. The time it takes to complete the process can vary, and we aim to finalize checks as swiftly as we can while maintaining the highest standards of due diligence. We do appreciate your feedback as it helps us to improve our services. We will take your comments into consideration as we continue to evolve our procedures to meet the needs of all our clients. If you have any further questions or concerns, we'd be more than happy to discuss them with you directly. Best regards

I just want to say a massive thank you to your colleague Miranda, I recently attended a viewing of hers, I was unfortunately late due to unforeseen circumstances but Miranda stayed and gave me a later viewing which I was extremely appreciative of. Her knowledge on the property, area and rental process were incredible. We did have an offer accepted on another property before we heard back from this one but I just wanted to extend a thank you to Miranda and recommend her for some of form of award or bonus as she really deserved it - she is a massive asset to Winkworth.

Thank you so much for taking the time to leave this thoughtful review. We are thrilled to hear about your positive experience with Miranda. Your kind words mean a lot to us, and we are especially pleased to hear that her expertise and dedication made such a positive impression on you. It's unfortunate that the timing didn't work out this time around for a property with us, but we're glad to hear that you've found a place that suits your needs. We will certainly pass on your gratitude and recommendation for Miranda; it’s feedback like yours that keeps us motivated to deliver top-notch service to our clients. We wish you all the best in your new home and hope to have another opportunity to assist you in the future. I am working on the rest and will get back to you shortly Thanks, Ravi