Winkworth Shepherds Bush & Acton Estate Agents

Winkworth - A Disappointing Experience from Start to Finish My tenancy with Winkworth was marred by poor communication, repeated mismanagement, and a lack of professionalism throughout. From the outset, basic standards of service were not met. During my tenancy: • I was repeatedly contacted while abroad despite clearly stating my availability and time zone, and granting access with keys. • I received emails about renewing my tenancy while I was actively pursuing early termination. • I was contacted regarding gas safety inspections for a property that was already vacant. • Staff emails often lacked professionalism and consistency, leaving me uncertain about who to communicate with due to constant changes in property managers. • I had to verify viewing agents via Winkworth’s website to confirm legitimacy, as communication around viewings was inconsistent or missing altogether. • A communal lighting issue went unresolved until I used my professional email to escalate it—only then did I witness resolution, without any follow-up from Winkworth. • My oven broke near the end of my tenancy and this was met with silence and multiple ignored follow-ups, making resolution unnecessarily difficult. One of the final straws was being publicly blamed by a Winkworth representative, in front of both my partner and prospective tenants, for the property not being vacant—despite Winkworth’s own oversight. This kind of behaviour doesn’t just lack professionalism—it actively undermines confidence in the agency. Even post-tenancy, communication only resumed after I escalated the matter to Client Relations. It’s a shame, because with basic care and responsibility, much of this could have been avoided. I wouldn’t recommend Winkworth to anyone looking for clarity, respect, or reliable property management.

I thoroughly recommend the team at Winkworth Shepherds Bush and in particular Madison Lane who was a ray of sunshine throughout our search for our next home! Always approachable, candid and professional. Highly recommend.

We recently sold our flat in Shepherds Bush through Winkworth, having also bought through them in 2015 and the service was excellent. Whilst personnel changed during the sale, which we appreciate can happen, and we had to therefore work with different sales managers, we were very appreciative to be offered a reduced commission for the inconvenience, whilst the service continued to be very good. Excellent communication on email and telephone with regular updates. We sold in a tough market and didn’t quite get the price we wanted, but Winkworth always seemed to have the very best intentions for us as sellers. Thankyou and as a result would highly recommend Winkworth if thinking of selling. Tom

Winkworth Shepherds Bush have been looking after me, and various properties over 30 years, because as yet, they have never given me a reason not to ! - I trust them, and whats more - I really like the people who work there - I think they're the best!!

Thank you so much for your kind words and for trusting Winkworth Shepherds Bush over the past 30 years. It truly means a lot to us to have built such a long-standing relationship. We're proud to have earned your trust and your friendship, and we look forward to continuing to support you and your properties for many more years to come!

It was a pleasure to meet Madison Lane in the purchase of my house in London : she was very professional and kind in this whole experience: from the initial first viewing of the house, answering all the questions with timely information and also in the whole negotiation phase, showing care and attention and creating a good communication bridge with the seller. I thank her very much for her gentle dedication and support

Thank you for your wonderful feedback. We’re so pleased to hear that Madison made your home-buying journey such a positive experience. Her professionalism, kindness, and dedication to excellent communication are qualities we are very proud of. We will be sure to pass on your kind words to her. Wishing you all the best in your new home, and we’re always here should you need any further support.