“I'd had a few Estate Agent experiences before settling with Alex and his team at Winkworth. I've been pleased by the professionalism, but also their friendly approach and support in what was a difficult and important decision to sell my very loved home due to adverse circumstances. Over and above the call of duty, Alex even left fruit, Lemsip and milk on my doorstep when I was ill with Covid with his staff always checking if I needed more. The care to keep a smooth relationship between the buyer and seller was a priority and Alex made the right call by introducing both sides when tensions/anxieties were building, leading to a warm and friendly exchange. I'd really like to thank Alex, Hayley and the team for their support in not just being an Estate Agent with a difference, but being part of the wonderful West Norwood community. Thank you.”

“Hayley, Sarah and Alex took a huge amount of the stress out of the process of our house sale. Very professional and friendly team with expert local knowledge and rapid on the communications - there's no better team in West Norwood. Thanks for all your support.”

“Sarah and the other women in the office were good though not always efficient. In fact, I showed my buyers around. The problem here is the owner, a very unpleasant man. He is charm personified when you meet him - old school, army type, cricket-loving - but he did not answer a single email, went off on holiday and didn't put on an auto-response, and even figuratively hung up on me (he actually said he'd had enough of me and put me on to Sarah), when I challenged him on his failure to contact me. 'I'm not the manager, I'm the owner, ' he said grandly. Maybe so, but he was the one with whom I set up the first meeting. None of us needs estate agents any more. Buyers go on Rightmove and then contact the agents. Use Purple Bricks instead. All the real work is done by the conveyancers. But, as I say, the women in the office were pleasant and friendly. The owner? Another story...”

“Professional, patient and altogether perfect throughout. If you are selling in West Norwood, then work with Winkworth.”

“Hayley has been a joy to work with during the entire process of buying our new house. Nothing is too much bother, she went above and beyond for us when closing. She is professional & kind. She acted with integrity throughout the whole process, a real joy to work with! We would 100% recommend Hayley to all of our friends. I honestly don't think we'd be where we are today if we hadn't got so lucky with Hayley looking after us, thank you for your hard work, much appreciated!”

“Me and my wife had a great experience. As self-employed we always struggle with people trusting us. Sarah was sweet and professional as well as understanding. She was patient and answered all our questions. We're really pleased with the flat and our landlord is a sweetheart. I would recommend Winkworth and Sarah to anybody. All the staff we had the chance to chat with where all up to the same high standard.”

“I switched to Winkworth after a woeful experience with a previous agent that cost me two sales and thousands of pounds. The team at Winkworth West Norwood are very experienced, PROACTIVE with a wonderful can-do attitude, their experience and proactive approach was in SHARP contrast to the previous agent. Winkworth actively SOLD my flat, they found me the right buyer and then they actively pursued the sale, they made it happen. Without Sarah the sale would not have happened due to various nonsense by solicitors, her job was clearly to pull it altogether and she did it with a calm, unflappable, reassuring approach. If you want to sell your property don't go with an agent who thinks all they need to do is hire 'graduates', go with Winkworth who you can trust have the skills, experience and attitude to make it happen for you.”

“Hayley is a credit to the company - such a refreshing approach; honest, informed, non salesy and with a focus on the buyer making the right choice over and above wanting to lock the sale. And Alex brought incredible experience which was key in a complex sale. Thank you”

“We had a long haul for our purchase but Sarah and Hayley were fantastic throughout. Quick to respond, never felt like we were being given dodgy advice. Sarah was brilliant at negotiating various situations and we always felt like she struck a fair compromise between us and the seller. We couldn't have asked for more. Would definitely use again.”

“Brilliant estate agents who we have had the pleasure to deal with over a number of years. Alex and his team are always there to offer advice and generally steer you through the process of buying or renting a property. We would highly recommend!”

“Hayley, Alex and Sarah were all fantastic and offered us so much help and support. We had quite a few issues with our sale but they helped with solutions to everything. Hayley was very hard working and kept pushing to get us over the line. Alex’s expertise in the area is unrivalled and he has great contacts for any specialist needs. We have friends who’ve sold in West Norwood with other agents and they definitely didn’t get the support and advice we did with Winkworth. We hope to stay put for a while but will definitely use them again next time we move!”

“I was dealing with Alex and Sarah at Winkworth West Norwood I must praise them both for their professionalism, tenacity, and final delivery of our house sale. This was not easy as we had to deal with collapsing chain ect, but they never gave up and were always available which is quite refreshing taking in to account difficulties we were facing. It was a pleasure to deal with them, always replying or coming back when we had any questions I would wholeheartedly recommend them to anyone that is looking to either sale or purchase property through them. You can’t get any better than this Jack Michalski”

“Hayley was great from start to finish in getting the deal over the line. Always responsive in terms of calls and emails. Very honest with us as well which was appreciated.”

“Hayley is a lovely, friendly and very hardworking agent, with a lot of care for her clients. We are very happy & proud we got our new home also thanks to her hard work, and unfaltering energy and dedication.”

“Amazing team! During one of our viewings we had the pleasure to meet Alex, Stephanie and Hayley. They really tried to help us find what we were looking for. Professional, friendly and helpful. Thank you for your help!”

“Sarah Spencer was brilliant to work with on the sale of my property during very stressful times through the first lockdown, spring 2020. She always had time to listen, gave very good advice and was very realistic and honest with her recommendations and feedback. There were a couple of frustrating issues but Sarah really saved the day by being very level headed and diplomatic. Jaydene who often assisted her was equally wonderful to deal with. Finally, after a failed sale, then an attempt to rent my property, it was finally sold to a lovely couple by the autumn of 2020. Sarah also always kept a sense of humour and her work and dedication never suffered despite the huge stresses that year. Top marks!”

“From start to finish the process was not 100% stress free (it never is), but it was made easier by the guys at Winkworth West Norwood, the knowledge of the way property buy and sell it works, the guidance and help to get the sale complete was extremely professional, honest and efficient. Brilliant, thank you!”

“Hayley could not have been more helpful. Extremely prompt and professional we managed to register, view, offer and have that offer accepted all on a Saturday morning. Only made possible by her efficient and very 'can do' approach. Highly recommend!”

“Not only was Hayley warm and easy to communicate with prior to and during our viewing, she was happy to talk about our position in the market and to discuss our concerns about interests elsewhere. At no point did Hayley give us any kind of hard sell, she just made her knowledge available to us without guile. We walked away from the viewing calmer than we had done from any other. As a result of our viewing with Hayley, we came in a roundabout way to make an offer on the very first property we saw at the beginning of our search. Despite the fact that we hadn’t made an offer on the property we saw with her, Hayley was genuinely delighted for us that we’d come to a discussion we were happy with when she called to follow up on the viewing. We have dealt with many estate agents over the past six months, and Hayley was a breath of fresh air - in a way, it’s a shame that we can’t work with her going forward; but I can’t thank her enough for helping us to press a reset button on the madness. Thanks Hayley!”

“I can't thank the wonderful team at Winkworth West Norwood enough for all they did for me during my recent house move. I was buying a property through Winkworth and despite it being incredibly stressful and difficult the team was always on hand to help, reassure and go out of their way to make everything feel a bit easier. Jaydene was knowledgeable, accommodating, patient and professional in showing me around the property and allowing me to go back in to measure up after my offer was accepted. Sarah was a total hero in every single way - going between too many agents/solicitors/other parties I lost count, always measured, kind, reassuring and on top of things even when everyone else was tearing their hair out. Alex was a voice of reason when I had begun to lose faith in the whole process and clearly trusts the team to get the job done. People often criticise estate agents but these guys are such a brilliant and kind team - I can't fault them. All the little personal touches made moving day feel like a triumph at the end of a very long road. Thank you so much!”