Talk to us
All Winkworth estate agents are expected to meet the very highest standards in service. Our in-house training academy together with rigorous service and compliance procedures is there to support this. We love hearing positive feedback from clients past and present and we are pleased to say that we receive a lot of it. But, as with any large company, there are rare occasions when things don’t go quite as they should.
On this page you can find our Dispute Resolution guide which sets out how we formally handle any complaints.
In the first instance we would like the opportunity to find out what has happened and how we can put this right. To do this please speak directly to the franchisee of the office you've been dealing with. If you're not sure who this is, please click here for our company directory and check the ‘Meet the Team’ section of the relevant office’s microsite.
If, after speaking with the office, you feel that the matter still hasn't been resolved, you can refer your complaint to the Property Redress Scheme (PRS), an independent body that provides impartial resolution of disputes. Full details on how to do this are set out in our Dispute Resolution guide.
