child mortarboard gbp briefcase bath coffeecup tree twitter search crosshair fax house papers sort house-pound brochure list-items notes printer video-camera video virtual-video bath bed camera floorplan heart-empty heart-filled heart-empty-thin heart-filled-thin sofa calculator compass share clock list map-pen map-pin pencil save business-card letter phone heard people pointer cross linkedin google-plus facebook arrow-right close triangle-down my-wink my-wink-thick house-circle loading-spinner bell close-circle dog link pinterest school transport wardrobe arrow-up one two three four five six seven tick

Providing quality customer service is key

Winkworth were one of the first estate agencies to set up a training academy back in 2011...

Today, Winkworth remains one of the very few agencies out there that continues to run an in-house training academy. All of the courses that are offered have been carefully tailored to suit every member of staff in the offices, from the day they arrive and then continuously throughout their career with Winkworth.

Every month an induction week takes place which every single individual who joins the network attends. Whether you are an administrator, lister/valuer or franchisee, on this course you will learn about Winkworth as a brand, the level to which we operate, and an introduction to current agency law and compliance.

“In today’s world it’s highly important that every member of staff provides a superior level of service to their clients, whilst understanding the importance of being knowledgeable and keeping up-to-date with compliance and law changes.” – Emma Hogan, Head of Winkworth Academy

In 2016, 117 course days were held in the Winkworth Head office which saw 855 Winkworth staff attending.

There is also the opportunity for all staff to gain NAEA and ARLA qualifications through the academy, as well as compulsory continuous professional development for franchisees twice a year.

At Winkworth we have worked hard over the years to maintain a high level of standard throughout our network of offices. It’s not just the look of the offices, but it’s the family friendly staff with their excellent customer service and professionalism, who help to do this.

We think it’s incredibly important that we offer these courses for all staff and are very proud of what they represent.

To find out how you can become part of Winkworth contact our New Franchising team

James Campbell | Gina Piper | 0207 355 0200

Related posts

Winkworth releases 2019 Trading Update

Winkworth has announced pleasing results in it’s Trading Update released ahead of their 2019 full year results on the Winkworth PLC website. Against a difficult political backdrop, these results cement the resilience of the franchise model.

Read post

January 15, 2020

Winkworth welcomes its first new franchisee of 2020

Winkworth is pleased to welcome its first new franchisee of the year, James Hadley-Clift, to the network. James has recently purchased the sales side of the Winkworth Southbourne office in Bournemouth, which has been established there for almost a decade.

Read post

January 09, 2020

Meet the people behind the brand

Winkworth has steadily grown its number of offices through franchising over the last 40 years, and as such the number of people and back office departments at head office to support them has also grown. Read on to meet the management personnel behind the brand.

Read post

January 06, 2020

Find your Local Office

Find your Local Office

Speak to people who, quite simply, love their patch and love what they do.

Get a Free Valuation

Get a Free Valuation

Thinking of selling or letting your property, or just interested to know what it is worth nowadays?