Winkworth Weybridge Estate Agents

After 8 years renting and having to move every two years for one reason or other and also renting our own flat I would say I have had plenty of experience of various letting agents around London. I have also worked handling letting complaints with the Property Ombudsman. My personal experience of the letting agencies is mediocre to awful, none have excelled in service to either us as tenants or landlords. Winkworth, Weybridge though, really take the wooden spoon through poor service, paying lip service to their duty of care, out right deceit and being full of empty promises. Back in September 2023 I viewed a two bedroom ground floor flat in Oatlands, Weybridge. I told Kim Karpeta the viewing agent that we were forced out of our last flat due to being served a Section 21 notice and we were looking for a flat for immediate occupancy as my wife and I had been forced to live separately. The flat we viewed was advertised as immediate occupancy. I viewed the flat and in general it ticked all the boxes, although I had a number of reservations in particular a strong musty smell. I raised these issues with Kim. We were then told that an offer was already on the flat. This forced us to put in an offer at the asking rent as there were no other flats available at that time, which was accepted. We paid the holding deposit and sent our details through for checking. Although the flat was supposed to be for immediate occupancy we were delayed from moving in as Winkworth sorted out paperwork. When we eventually moved in, we almost walked straight out. This is the list of issues with the flat and were not picked up or communicated with us after the checking in was done (we were unable to attend this due to work): 1: Although we received the gas safety certificate before we moved in there was a strong smell of gas in the kitchen. This was identified as a bad connection to the gas hob. 2: The musty smell was caused by blocked sink pipes in the kitchen. The pipework was inadequate and bust when hot water was poured down the sink scalding the engineer. 3: Evidence of rodent activity in the flat. Mouse droppings found in kitchen under the sink and in shower room cupboard. 4: No electrical certificate provided before we moved in. I found out several days after moving in that the main electrical board had to be changed and also the wiring to the garage. 5. Over half the lights did not work, several sockets were malfunctioning together with the extractor fan in the main bathroom. 6. One of the built in cupboards in the reception area was heavily damaged and just covered by a pull cloth. This was not as advertised. 7. Although the flat has a workable alarm system and gas fire these were both disconnected and we were told were not available for our sue during the rent. I raised these matters when I first viewed the property and should have been told then that they would not be available. Items 1 to 6 took a number of weeks to be fixed with several days taken off work so tradesman could attend the flat. We also could not use the kitchen for several days so had to eat out. This obviously was very stressful to us with added expense. Although we received a £500 reduction from the landlady for our first months rent. No apology was received from Winkworth.

Dear Adrian Taylor, We’re genuinely sorry to read that you were unhappy with your experience and that your tenancy did not meet your expectations. We always aim to ensure our properties are handed over in good condition and that any maintenance issues are dealt with promptly and transparently. Having reviewed your comments, we can see that several of the matters you raised were resolved by the landlord and qualified contractors shortly after you moved in, and a rent reduction was arranged in recognition of the inconvenience caused. While the property management process can sometimes involve multiple parties — including landlords, contractors, and safety certification providers — we absolutely take on board your feedback about communication and timing. We’re sorry this situation left you feeling disappointed, as it’s far from the standard of service we strive to deliver. Our Director will be in contact with you to address this personally. Kind regards, The Team at Winkworth Weybridge

My family and I have had a wonderful experience with Winkworth. We have been renting through them for the past four years, and throughout this time they have always been professional, friendly, and extremely helpful. They not only keep us updated at every step, but also assist with the whole process, including management and coordination, making everything much easier and smooth. We really appreciate their dedication, responsiveness, and kind support throughout the entire journey. I would highly recommend Winkworth to anyone looking for a reliable and supportive service.

Thank you, Karina, for your glowing review! We're thrilled to have been able to support you and your family for the past four years. Your recommendation means the world to us, and we look forward to continuing to provide you with the highest level of service. Warm regards, The Winkworth Team.

What a pleasure it is to be working with Major in Weybridge and I was very impressed with his knowledge of the property industry and area they cover. Definately your go to agent if you are looking to sell your property.

we thank you for your kind comments and very much appreciate you taking time to provide us with your positive experience with Winkworth Weybridge. regards Winkworth Weybridge Team