Winkworth Cheltenham

Horrible experience with the agent. Everything started really well when Ophelia and Tanya were still working there, but after they left, and especially after Tom Smith started managing our building, our life became unbearable. Constant damp in the property. In 2 years that we have been living at Flat 4, 121-123 Albion Street, they fixed only 1 wall and 2 other walls nobody even touched. And when contractors were mixing cement/plaster in our bedroom, they left some of the mix on the wall. And guess who's fault was it? Winkworth ( particularly Tom Smith) charged us £40 for cleaning. Tom wasn't really bothered to notify us when contractors were coming. Imagine you are in bed because you have a really high temperature and a strange man come into your flat. Or quite often we were coming from work and everything was covered in dust because they were doing something without even notifying us ( of we knew about it we be able to at least cover our clothes and move some furniture out). If you are unlucky enough that your dream property is listed with Winkworth, try to speak with Tom Mayfield. He is the best of them and quite knowledgeable.

I've used lots of estate agents over the years but always use Tom for things in Cheltenham. He goes the extra mile, even picking up keys from my mother's house on one occasion. And is never too busy to answer the phone and do what needs to be done. Can't fault his service.