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Who Would You Rather Meet On A Viewing?

As an agent who is passionate about property, I still find it astounding when I hear of other agents who are not. A good friend of mine is looking to buy a new home and has been amazed at the poor level of service that they have been offered on weekend viewings. Having found a property and booked a viewing (after leaving three messages with the agent), they arrived at the property and the agent was, you guessed it, late. To make matters worse, the agent did not apologise, informing them that they had not seen the property before, only worked on a Saturday and had to dash off in five minutes to another appointment. Apparently the agent was very pleasant but did not ask if they liked the property or offer to show them any alternatives and, although beautifully presented and in their perfect location, the property was unfortunately a little too small. The agent was also unable to answer the most basic of questions such as what was the vendor's situation' How long had they lived there' Why were they moving etc.' For an agent, the best time to really find out what an applicant is looking for is on the viewing and despite what some may think, most houses do not sell themselves so you need to understand what really makes the buyers tick. Most vendors meet the office manager or senior member of the team on the market appraisal and then when it comes to sell, they let a junior member of staff undertake what is arguably the most important part of the marketing, the viewing. Weekends are usually the busiest time for viewings and in our opinion it should be the full time negotiators who have met the owner and know the property that undertake the viewings and it seems incredible that someone who is invariably a part-time weekend negotiator should take charge. My friend was astonished at the poor level of service and although the negotiator was pleasant enough, they simply lacked any real knowledge about the property. At Winkworth, our clients are important to us and we want them to have peace of mind, knowing that their home is in safe hands. After all, whom would you want to be shown round by or indeed have your property shown by'

As an agent who is passionate about property, I still find it astounding when I hear of other agents who are not. A good friend of mine is looking to buy a new home and has been amazed at the poor level of service that they have been offered on weekend viewings.

Having found a property and booked a viewing (after leaving three messages with the agent), they arrived at the property and the agent was, you guessed it, late. To make matters worse, the agent did not apologise, informing them that they had not seen the property before, only worked on a Saturday and had to dash off in five minutes to another appointment.

Apparently the agent was very pleasant but did not ask if they liked the property or offer to show them any alternatives and, although beautifully presented and in their perfect location, the property was unfortunately a little too small. The agent was also unable to answer the most basic of questions such as what was the vendor's situation' How long had they lived there' Why were they moving etc.'

For an agent, the best time to really find out what an applicant is looking for is on the viewing and despite what some may think, most houses do not sell themselves so you need to understand what really makes the buyers tick.

Most vendors meet the office manager or senior member of the team on the market appraisal and then when it comes to sell, they let a junior member of staff undertake what is arguably the most important part of the marketing, the viewing.

Weekends are usually the busiest time for viewings and in our opinion it should be the full time negotiators who have met the owner and know the property that undertake the viewings and it seems incredible that someone who is invariably a part-time weekend negotiator should take charge. My friend was astonished at the poor level of service and although the negotiator was pleasant enough, they simply lacked any real knowledge about the property.

At Winkworth, our clients are important to us and we want them to have peace of mind, knowing that their home is in safe hands. After all, whom would you want to be shown round by or indeed have your property shown by'

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