child mortarboard gbp briefcase bath coffeecup tree twitter search crosshair fax house papers sort house-pound brochure list-items notes printer video-camera video virtual-video bath bed camera floorplan heart-empty heart-filled heart-empty-thin heart-filled-thin sofa calculator compass share clock list map-pen map-pin pencil save business-card letter phone heard people pointer cross linkedin google-plus facebook arrow-right close triangle-down my-wink my-wink-thick house-circle loading-spinner bell close-circle dog link pinterest school transport wardrobe arrow-up one two three four five six seven tick

Who Would You Rather Meet On A Viewing?

As an agent who is passionate about property, I still find it astounding when I hear of other agents who are not. A good friend of mine is looking to buy a new home and has been amazed at the poor level of service that they have been offered on weekend viewings. Having found a property and booked a viewing (after leaving three messages with the agent), they arrived at the property and the agent was, you guessed it, late. To make matters worse, the agent did not apologise, informing them that they had not seen the property before, only worked on a Saturday and had to dash off in five minutes to another appointment. Apparently the agent was very pleasant but did not ask if they liked the property or offer to show them any alternatives and, although beautifully presented and in their perfect location, the property was unfortunately a little too small. The agent was also unable to answer the most basic of questions such as what was the vendor's situation' How long had they lived there' Why were they moving etc.' For an agent, the best time to really find out what an applicant is looking for is on the viewing and despite what some may think, most houses do not sell themselves so you need to understand what really makes the buyers tick. Most vendors meet the office manager or senior member of the team on the market appraisal and then when it comes to sell, they let a junior member of staff undertake what is arguably the most important part of the marketing, the viewing. Weekends are usually the busiest time for viewings and in our opinion it should be the full time negotiators who have met the owner and know the property that undertake the viewings and it seems incredible that someone who is invariably a part-time weekend negotiator should take charge. My friend was astonished at the poor level of service and although the negotiator was pleasant enough, they simply lacked any real knowledge about the property. At Winkworth, our clients are important to us and we want them to have peace of mind, knowing that their home is in safe hands. After all, whom would you want to be shown round by or indeed have your property shown by'

As an agent who is passionate about property, I still find it astounding when I hear of other agents who are not. A good friend of mine is looking to buy a new home and has been amazed at the poor level of service that they have been offered on weekend viewings.

Having found a property and booked a viewing (after leaving three messages with the agent), they arrived at the property and the agent was, you guessed it, late. To make matters worse, the agent did not apologise, informing them that they had not seen the property before, only worked on a Saturday and had to dash off in five minutes to another appointment.

Apparently the agent was very pleasant but did not ask if they liked the property or offer to show them any alternatives and, although beautifully presented and in their perfect location, the property was unfortunately a little too small. The agent was also unable to answer the most basic of questions such as what was the vendor's situation' How long had they lived there' Why were they moving etc.'

For an agent, the best time to really find out what an applicant is looking for is on the viewing and despite what some may think, most houses do not sell themselves so you need to understand what really makes the buyers tick.

Most vendors meet the office manager or senior member of the team on the market appraisal and then when it comes to sell, they let a junior member of staff undertake what is arguably the most important part of the marketing, the viewing.

Weekends are usually the busiest time for viewings and in our opinion it should be the full time negotiators who have met the owner and know the property that undertake the viewings and it seems incredible that someone who is invariably a part-time weekend negotiator should take charge. My friend was astonished at the poor level of service and although the negotiator was pleasant enough, they simply lacked any real knowledge about the property.

At Winkworth, our clients are important to us and we want them to have peace of mind, knowing that their home is in safe hands. After all, whom would you want to be shown round by or indeed have your property shown by'

Related posts

Why Clapham is Driving Property Price Growth in 2015

According to the latest Emerging Prime Index, Clapham property prices are driving growth in London: one of the largest property safe havens markets in 2015. The leafy SW4 district has continued to provide a hot investment option for homeowners and investors with its array of Victorian and Edwardian villas. Since we first set up base in Clapham Old Town, the Winkworth team has become familiar...

Read post

August 04, 2015

MP Service: 2015 Assistance Available

Winkworth’s popular MP Service was first created in 2010 in collaboration with retired senior MPs from Britain’s major parties. The service has been praised as a discreet and streamlined portal that provides much-needed property assistance to Westminster’s newest recruits. Following the creation of the Independent Parliamentary Standards Authority (IPSA) in 2009, tighter guidelines were introduced restricting parliamentary allowance use to rental properties and hotel bills...

Read post

July 07, 2015

Winkworth MP Service: 2015 Assistance Available

Winkworth’s popular MP Service was first created in 2010 in collaboration with retired senior MPs from Britain’s major parties. The service has been praised as a discreet and streamlined portal that provides much-needed property assistance to Westminster’s newest recruits. Following the creation of the Independent Parliamentary Standards Authority (IPSA) in 2009, tighter guidelines were introduced restricting parliamentary allowance use to rental properties and hotel bills...

Read post

July 07, 2015

Find your Local Office

Find your Local Office

Speak to people who, quite simply, love their patch and love what they do.

Get a Free Valuation

Get a Free Valuation

Thinking of selling or letting your property, or just interested to know what it is worth nowadays?